Trust & Safety

Your trust is our foundation. We've built comprehensive safeguards to protect donors and ensure every rupee reaches those in need.

How We Protect You

Our multi-layered approach ensures the authenticity of every campaign.

Identity Verification

All campaign organizers undergo identity verification including NIC validation and phone verification before their campaigns go live.

Campaign Review

Every campaign is manually reviewed by our team to verify the cause, supporting documents, and intended use of funds.

Ongoing Monitoring

We continuously monitor active campaigns for suspicious activity and enforce our community guidelines.

Secure Payments

All donations are processed through secure, encrypted payment channels with bank-level security.

Our Verification Process

1

Submit Campaign

Organizer creates campaign with story, goal, and supporting documents

2

Review & Verify

Our team reviews identity, documents, and campaign authenticity

3

Approve & Launch

Verified campaigns receive a trust badge and go live

Donor Protections

  • Full refund if campaign is found fraudulent
  • Transparent fund usage tracking
  • Direct communication with organizers
  • Donation receipts for all contributions
  • Anonymous donation option
  • Secure payment processing

Organizer Guidelines

  • Provide accurate campaign information
  • Submit valid identification documents
  • Post regular updates on fund usage
  • Respond to donor inquiries promptly
  • Use funds only for stated purpose
  • Report campaign completion honestly

Report a Concern

If you suspect fraudulent activity or have concerns about a campaign, please report it immediately. We take all reports seriously and investigate promptly.

Email: safety@donatelanka.org